Frequently Asked Questions

We understand that navigating the world of medical cannabis can be confusing, especially for new patients. That's why we have compiled this list of common questions and answers to help guide you through the process of obtaining and using medical cannabis in Canada.

Whether you're wondering about the legality of online purchases, registration steps, product offerings, or privacy concerns, we've got you covered. If you have any additional questions, don't hesitate to reach out to our customer support team for further assistance.

Is it legal to purchase medical cannabis online in Canada?

Yes, it is legal to purchase medical cannabis online in Canada for patients with a valid medical document. Licensed producers (LPs) are authorized by Health Canada to sell medical cannabis products to patients through their online platforms.

How do I obtain a medical cannabis document (e.g., a prescription) in Canada?

To obtain a medical cannabis document in Canada, you must consult with a healthcare practitioner, such as a family doctor, specialist or nurse practitioner, who is authorized to prescribe medical cannabis. They will assess your medical condition and determine if cannabis is a suitable treatment option for you. If they believe it is appropriate, they will provide you with a medical document that serves as your prescription. Our affiliate, CannaWay Clinics, was founded in 2017 by a group of physicians, educators and experts in medicinal cannabis who are leaders in their respective fields. Please visit CannaWay Clinics for more information related to obtaining a medical document or click here to make a virtual appointment.

What are the eligibility criteria for obtaining a medical cannabis document?

Eligibility for a medical cannabis document is determined by your healthcare practitioner based on your medical condition and symptoms. Some common conditions assessed at CannaWay Clinic include chronic pain, anxiety, sleep issues, fibromyalgia, arthritis, epilepsy, multiple sclerosis, , and PTSD, among others. However, each case is unique, and the final decision rests with your healthcare practitioner..

How much medical cannabis am I allowed to purchase at once?

The maximum amount of medical cannabis you can purchase depends on the limits set by your healthcare practitioner on your medical document. The maximum allowable amount is 30 days' supply of your prescribed daily dose.e.

How do I register as a patient on your e-commerce site?

To register as a patient on our e-commerce site, follow these steps:

Step 1: Obtain a valid medical cannabis document (prescription) from a healthcare practitioner (e.g., a physician or a nurse practitioner). If you don't have a healthcare practitioner that is able to assist, please feel free contact our affiliate, CannaWay Clinics. They will arrange for a virtual appointment with a specialist, and where suitable, provide a medical document.

To book an appointment with CannaWay Clinic, please click here or call 1-833-842-8383.

Step 2: Create an account on our website by clicking here . You will need to complete the registration form and either upload your medical document or have your healthcare practitioner fax it to (519) 622-7178 . If you use CannaWay Clinic, your educator can fax the registration form and medical document direcly to CannabisRx.

Step 3: Wait for our team to review and approve your registration, this may take up to 1-3 business days. Once approved, you will receive an e-mail notifying you that your account has been set-up.

Step 4: Login to your account and place your order.

What types of medical cannabis products are available on your website?

Our e-commerce site offers a variety of medical cannabis products, including oils, capsules, topicals, edibles and vaporizers. These products come in various strains, potencies, and formulations to suit individual needs and preferences.=.

How do you ensure the quality and safety of your medical cannabis products?

All of our medical cannabis products are sourced from Health Canada-approved, licensed producers. These producers must follow strict quality control and safety guidelines to ensure the products meet the highest standards. Additionally, each product is tested for contaminants and potency by independent third-party laboratories.

Can I purchase medical cannabis for someone else?

Unless you qualify as an authorized caregiver for a person who has received a medical document, you cannot purchase medical cannabis for another person. Each patient must have their own medical document and register on our CannabisRx to order products for themselves.

Can I return or exchange products if I am not satisfied?

Due to the nature of medical cannabis products, we cannot accept returns or exchanges on opened or used items. However, if your order is damaged, incorrect, or incomplete, please contact our customer support team to resolve the issue. Please see our Refund Policy for more details.

How is my personal information and data protected on your website?

We take data protection and privacy very seriously. Our website uses SSL encryption to protect your personal and financial information during transmission. Additionally, we follow strict data protection guidelines and do not sell or share your information with third parties without your consent. Please see our Privacy Policy for more details.